Providers
- SVK Support
A Customer account allows you to identify and charge calls to your customers, but what if you you also wanted to identify which Provider (Carrier) a call was made through? I other words what if you wanted to identify and charge each cdr calls 2 times, once to your customer and also to your Provider (Carrier)?
For this CDR2Cloud introduces the concept of a Provider Account which is a specially designated Customer Account.
A Provider Account allows you to identify and charge calls a to another account which does not affect the original customer to which you have billed a call.
EXAMPLE
Problem
You operate a VoIP re-seller business and resell services to 100 customers using 3 separate Providers, Vitelity, Gafachi and Vodafone. You have a requirement to process CDR files from each of the 3 Providers and bill your 100 customers every month. You also have a requirement to keep track of how much you owe each provider at the end of the month.
Solution
To do this you will use CDR2Cloud to setup 100 customer accounts and 3 Provider accounts. The customer accounts will have Auth-Codes to identify cdr calls to each customer. Like wise the Provider accounts will have Auth-Codes set up to identify the calls to one of the 3 providers. In essence you are identifying and billing each call 2 times, once for a customer and again for a provider. CDR2Cloud also allows you setup separate Rate-Tables for each of the Providers and customer if necessary allowing you to tailor the rates for charges.
To create a Provider Account, please follow the steps below:
1) Follow the procedure for Creating a Customer Account.
2) Designate the Customer Account as a Provider by clicking the [Provider] check box and save the account.
Provider Account Reporting
Provider Accounts do not participate in the CDR Invoice Generation process, meaning you can not generate an Invoice for a Provider account (only Customer Accounts).
To determine charges for a Provider Account you must generate a [CDR by Provider by Date] Report.
