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CDR2Cloud Triggers are customer focused. This means that you set a Trigger so that you can be alerted on a change directly related to your customer.

The most commonly used Trigger is the Customer - Account Balance Trigger, which is used to notify you when ever a customers balance drop to, or below a set value.

CDR2Cloud offer two types of Customer Triggers:

  • Account Balance Trigger - This type of Trigger allows you to be notified when ever your customers account balance has dropped to or below the value you set. Keep in mind that CDR2Cloud operates on a declining balance method for customers. This means that your customers account balance gets smaller as CDR calls are billed to their account. The default setting for this is 0, which means disabled. Please see the example below.

  • Call Duration Trigger - This type of Trigger allows you to be notified any time a CDR record is processed for a customer having a call lasting longer or equal to the value you set. This value must be entered in granularity of seconds. The default setting for this is 0, which means disabled. For example you may want to be notified any time a call is made lasting longer than 2 hours (7200 seconds). 

EXAMPLE

Challenge

You offer VoIP Telephone services to over 2000 customers. As a business rule you stop offering services to customers whenever their pre-paid balance drops to or below $30. Your CDR files are automatically FTP'ed and Prcessed by CDR2Cloud and so customers balances decline each time a file is processed. You need some way of knowing when ever a customer balance has dropped to or below $30, without the need to manually log into CDR2Cloud and review customer balances.

Solution

The solution here is to set an an Account Balance Trigger on each customers account a value of $30.

CDR2Cloud - Customer Trgger

Next you will configure the CDR Processing Trigger to send you an email and to make a HTTP-URL call web service that you have created.

CDR2Cloud - Trigger Action

 

 

To set Triggers on a Customer record please do the following:

  1. Open the customers account and navigate to the [Triggers] tab

  2. Set the value for the Call Duration &/or Account Balance as required.

  3. Save the changes by clicking the Save button.

 

 

 

 

TRIGGER TOPICS

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