Setting Triggers

CDR2Cloud Triggers are customer focused. This means that you set a Trigger so that you can be alerted on a change directly related to your customer.

The most commonly used Trigger is the Customer - Pre-Paid Balance Trigger, which is used to notify you when ever a customers has accrued charges that exceed the pre-paid deposit you have collected from the customer.

CDR2Cloud offer two types of Customer Triggers:

Pre-Paid Balance Trigger - This type of Trigger allows you to be notified when ever a customer has accrued calls charges that have exceeded a specific amount set on the customer account.
Call Duration Trigger - This type of Trigger allows you to be notified any time a CDR record is processed for a customer having a call lasting longer or equal to the value you set. This value must be entered in granularity of seconds. The default setting for this is 0, which means disabled. For example you may want to be notified any time a call is made lasting longer than 2 hours (7200 seconds).

EXAMPLE #1 (Pre-Paid Balance Limit)

Challenge

You offer VoIP Telephone services to over 2000 customers. As a business rule customer make a deposit of $100 which is considered a Pre-Paid balance. This allows your customers to accumulate up to $100 at which time you would like to be notified. Once you receive the notification you can either contact the customer to make a payment or disable services for that customer. You need an efficient way of being notified when each customer has accumulated $100 in CDR call charges, without the need to manually log into CDR2Cloud and review customer balances.

Solution

The solution is to set a Pre-Paid Balance Trigger Limit on each customers account to a value of $100.

Next you will configure the CDR Processing Trigger to send you an email and to make a HTTP-URL call to a web service that you have created.

EXAMPLE #2 (Call Duration)

Challenge

You offer VoIP Telephone services with the average call lasting for 30 minutes. You would like to be notified when ever any of your customers make a call lasting 60 minutes or more. This will allow you to notify the customer and ascertain whether or not a call lasting 60 minutes or more is legitimate call or perhaps as a result of your customer VoIP PBX being compromised by hacker.

Solution

The solution is to set a Call Duration Trigger Limit of 3600.

Setting Trigger Limits - Pre Paid Balance

To set a Pre-Paid Balance Trigger Limit for a customer please do the following:

Open the customers account and navigate to the [Balance & Activity] tab
Click on the 'Bucket' image to open the Pre-Paid Limit Form
Enter the Pre-Paid Balance Limit in the 'Pre-Paid Limit' text box and click the 'Update Limit' button
The Customers Account will show the Pre-Paid Balance Limit in red

Setting Trigger Limits - Call Duration

Open the customers account and navigate to the [Triggers] tab
Enter the Call Duration value (in seconds) in the 'Call Duration text box' and click the 'Save' button

TRIGGER TOPICS