CDR2Cloud Triggers are customer focused. This means that you set a Trigger so that you can be alerted on a change directly related to your customer.
The most commonly used Trigger is the Customer - Pre-Paid Balance Trigger, which is used to notify you when ever a customers has accrued charges that exceed the pre-paid deposit you have collected from the customer.
CDR2Cloud offer two types of Customer Triggers:
- Pre-Paid Balance Trigger - This type of Trigger allows you to be notified when ever a customer has accrued calls charges that have exceeded a specific amount set on the customer account.
- Call Duration Trigger - This type of Trigger allows you to be notified any time a CDR record is processed for a customer having a call lasting longer or equal to the value you set. This value must be entered in granularity of seconds. The default setting for this is 0, which means disabled. For example you may want to be notified any time a call is made lasting longer than 2 hours (7200 seconds).
EXAMPLE
Challenge
You offer VoIP Telephone services to over 2000 customers. As a business rule customer make a deposit of $100 which is considered a Pre-Paid balance. This allows your customers to accumulate up to $100 at which time you would like to be notified. Once you receive the notification you can either contact the customer to make a payment or disable services for that customer. You need an efficient way of being notified when each customer has accumulated $100 in CDR call charges, without the need to manually log into CDR2Cloud and review customer balances.
Solution
The solution is to set a Pre-Paid Balance Trigger Limit on each customers account to a value of $100.
After setting the Pre-Paid Balance Trigger Limit to $100 the customer account balance module will look like below
Next you will configure the CDR Processing Trigger to send you an email and to make a HTTP-URL call to a web service that you have created.
To set Triggers on a Customer record please do the following:
- Open the customers account and navigate to the [Triggers] tab
- Set the value for the Call Duration &/or Account Balance as required.
- Save the changes by clicking the Save button.
TRIGGER TOPICS